We want to put things right quickly. This page explains who to contact about a privacy concern, a request about your data or a complaint about WRAB SCHOOL.
1. Start with the right place
- About records your school keeps (a wrong mark, attendance, a fee, who can see your child’s details): contact the school first. They can correct it directly, and the app lets you raise a concern with the school.
- About your account, the app or how WRAB handles data: contact us using the details below.
2. Requests about your data
- Get a copy: in the app, open Sign-in & security → Download my data.
- Correct: edit your account in the app; ask the school to correct school records.
- Erase or withdraw consent: change consents in the app, or write to [privacy email] from the phone number or email on your account.
We may ask you to confirm who you are before acting. Parents make requests for children under 18.
3. Grievance officer
Under the DPDP Act and the Information Technology Rules, our grievance officer handles complaints about personal data and content on the Service:
[name]
Grievance officer, [legal entity name]
[registered address]
Email: [email]
We acknowledge a complaint within 24 hours and resolve it within 15 days, or sooner where the law requires.
4. If you're not satisfied
If we have not resolved your grievance, you can complain to the Data Protection Board of India, after first raising it with us.
5. Everything else
Sales, demos and general questions: hello@wrabschool.com. Security issues you have found: write to [privacy email] with “Security” in the subject, and please give us time to fix it before telling others. See also our security overview.
Questions about this document? Write to [privacy email] or hello@wrabschool.com.